Terms & Conditions

Please read carefully and ask our consultants if you have any questions.

On booking on-line or signing our booking form when making reservation over the phone, fax or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

MinMax Travel Co., Ltd whose registered office is at: 63 Au Co Road, Tay Ho District, Hanoi, Vietnam and one operating office in Hue City and one in Ho Chi Minh City specializes in both inbound and outbound tours.

International Tour Operation License: No: 01-240/2010/TCDL-GPLHQT issued by Vietnam National Administration of Tourism.

These terms and conditions constitute an agreement with MinMax Travel Co., Ltd . By entering the site, you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes:

1. Reservation:

All services should be booked through our Hanoi Head Office. The contact address and telephone / facsimile are as bellow:


Head Office: No 63 Au Co Road, Tay Ho District, Hanoi City, Vietnam Official Web: www.MinMaxTravel.com Central Mail: Service@minmaxtravel.com Office Tel: (+84-4) 3710 1308 * Fax:(+84 - 4) 3710 1307 Direct Tel: (+84) 976 11 89 89 / Mr Dustin Nguyen

2. Confirmation:

Upon receipt of your request, the MinMax Travel team will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgment.

3. Tour Voucher:

Tour Vouchers will be issued to you after we receive your final confirmation.

4. Warranty:

In some cases, to hold your reservation, our company will require your credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to complete the form with all required details and return to us by fax or email.

5. Deposit:

A deposit of minimum 30% (depending on each booking) will be requested to guarantee all reservations. This deposit can be made by Bank Transfer to our company's account advised below. The remainder of the fee will be paid before start date or on arrival (depend on each booking).

6. Payment:

Payment can be made by Bank Transfer payable to our Bank Account, and all banking service charges will be the responsibility of the payee.

Name of Beneficiary : NGUYEN VAN MINH

Beneficiary's Personal Address: Thai Phu, Mai Dinh, Soc Son, Hanoi, Vietnam

Name of Beneficiary's Bank : VietcomBank Hanoi (BANK FOR FOREIGN TRADE OF VIETNAM - HANOI BRANCH)

Address of Beneficiary's Bank : 198 Tran QuangKhai Street., HoanKiem Dist., Hanoi, Vietnam

Beneficiary's Account No.: 0 0 1 1 0 0 0 4 5 9 6 5 2 (in USD)

Swift Code : B F T V V N V X 0 0 1

Bank Website: http://www.vietcombank.com.vn/en/

7. Cancellation:

In the event of cancellation, MinMax Travel Co., Ltd will not impose any charges because we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will be responsible for payment of the charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon request.

8. Refunds:

Refunds, and their method will be affected as agreed between you and MinMax Travel Co.,Ltd for unused services and timely cancellations. Again, we will not charge you for our work; however bank fees, if applicable, will be charged to your account.

For further details regarding payment, please contact us directly at: service@minmaxtravel.com

Thank you to Jennifer at Minmax for giving us a fantastic service. Day tours, transfers, guides, accommodation, drivers.